VoIP means Voice over Internet Protocol
which is the alternative system now used as an alternative to the traditional
landline. In order to clearly understand what this new systems entails our
clients need to understand all the jargon that goes with it. At Artery
Management Group we help our clients to understand exactly what VoIP is all
about, because the technical jargon can be over whelming at first and in
understanding the jargon our clients can make an informed decision about
implementing VoIP in their business.
So what is VoIP and how does it work?
This is a system that enables users to receive and send voice
communications over the internet. Compared to landlines, VoIP calls are cheaper
because the calls are not transmitted through dedicated copper lines but
through the internet. VoIP systems convert phone conversations into data
packets and transmit them over a broadband connection and then reassemble them
at the receiving end.
At Artery Management Group, our trained technicians work with our clients to
assess that their bandwidth is sufficient for the volume of data which needs to
be carried over a connection in a certain amount of time. We ensure that the
risk of jitters, dropped calls and delays are taken into account by determining
the correct amount of bandwidth that needs to be installed to ensure that our
clients can make high quality calls. We also ensure that we install the
appropriate Private Branch Exchange (PBX) systems providing multi-line
capabilities for businesses. PBX systems switch calls between the internal
phone extensions in an organisation and also give access to shared phone
outbound lines for outbound calling within the organisation.
The
software programs and applications used in VoIP systems are called Softphone. This software enables VoIP users to
use their mobile devices, PC or laptop to make and receive calls. In order to
make or receive calls users need a headset or a microphone and speakers. This
is a great option for employees who are mobile and who do not have space for
desk phones.
We assist our clients to configure their QoS settings to minimise delays and
provide maximum efficiency. QoS means quality of service and this is the
ability of the client’s network to deliver calls efficiently. These QoS
settings ensure that the systems gives priority to VoIP traffic over other
types of data being transmitted in and out of the organisation to avoid
congestion over the network and prioritizing less-important types of traffic
from competing for bandwidth. This ensures that other functions such as data
transfer still proceed at a slower rate while providing crystal clear calls.
Other services provided by the Artery
Management Group include Unified Communications (UC) within the
organisation. UC integrates a variety of communication tools such as
desktop and data sharing, voice, instant messaging, fax, email and video into a
single service. This gives our clients access to important tools regardless of the device they
are utilizing to increase throughput, streamline communication and encourage
collaboration.
We also install important mobility features
such as Find me/ follow me to ensure that important phone calls are not missed.
This feature sends all incoming calls to an explicit set of devices or numbers
that ring in sequence. Calls can be sequentially forwarded to the mobile phone
and then the user’s home phone.
Lastly,Artery Management Group, ensure that
the amount of time it takes for an audio signal to transmit from one designated
point to another is monitored, this is referred to as latency and our VoIP
systems monitor that everything is functioning as expected.
